A bureaucratic system, but yes. So, yes. And we can label it the bureaucracy, but more specifically, we have not grounded our measure of effectiveness based on metrics. We think if we're just working hard and we're moving and that wheel is moving, then all is good. Instead of frankly adopting an approach more aligned with, I think, what the private sector, how it thinks in terms of asking roi, what is the return on the investment, what are the metrics. (39:46–39:52)
CLAIM
Asserts that effort is often mistaken for effectiveness.
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