I think fundamentally what we've gotten wrong is we have mired progress in processes that are outdated and are not grounded. A bureaucratic system, but yes. So, yes. And we can label it the bureaucracy, but more specifically, We have not grounded our measure of effectiveness based on metrics. We think if we're just working hard and we're moving and that wheel is moving, then all is good. (39:39–39:44)
CLAIM
Asserts that effectiveness is not measured by metrics.
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