Josh Shapiro: “We just announced under the Secretary's leadership, major…”

“We also did something innovative where we installed self service identity verification kiosks at those career links to help applicants safely, securely and quickly verify their identity so they could get what they were entitled to. And We just announced under the Secretary's leadership, major improvements to our secure live chat option that's available for Pennsylvanians to use 24/7. 24.7when they have a question. Listen, when folks are busy doing other things, tending to their kids or work or whatever, they shouldn't only be able to get answers.” (10:24–10:35)

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.