Jacob Frey: “These complaints are vetted.”

“Have you personally vetted those complaints to ensure that there's nothing a break concern to the public? So we take every single complaint that comes forward seriously. That does not mean that every complaint is serious. These complaints are vetted. You look into them. And I can assure you is that if there is something real that requires additional attention, there will be discipline.” (20:42–20:45)

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.