In the 1970s, if you go back a little ways, many feared that the automated teller machine, what we call the atm, would replace bank tellers. In reality, the advent of the ATM made bank tellers more productive. And You have more people today working in customer service in the financial sector than you had when the ATM was created. Now they're doing slightly different jobs, of course. Yes, they're doing more interesting tasks also. And importantly, they're making more money than they were in the 1970s. (03:13–03:21)
CLAIM
Asserts that there are more people working in customer service in the financial sector now than when ATMs were created.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
