Now. In the 1970s, if you go back a little ways, many feared that the automated teller machine, what we call the atm, would replace bank tellers. In reality, The advent of the ATM made bank tellers more productive. And you have more people today working in customer service in the financial sector than you had when the ATM was created. Now they're doing slightly different jobs, of course. (03:10–03:14)
CLAIM
Asserts that ATMs increased the productivity of bank tellers.
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