Okay, well, I'll share that with you because the the American Federation of Government Employees Council 220. I have a statement for the record where they call, where they say The speed of answer metric was 10 minutes. The inspector general put out a report that said the actual wait time was 46 minutes to two hours. more of what our constituents are telling us that it is. It's 46 minutes to two hours. But the IG's report was scrubbed by somebody and they substituted a speed of answer to metric which was 10 minutes. (00:53–01:09)
CLAIM
Asserts that the inspector general reported actual wait times of 46 minutes to two hours, contrary to a 10-minute metric.
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