98% of taxpayers who used the program were either satisfied or very satisfied with their experience. 98%. People liked it better than ice cream. Look it up. And once it was fully operational, Direct File was projected to save taxpayers $23 billion a year. not to mention hours of hassle. Everyone loved it. Not quite. Tax prep companies hated it. Why? Because it cost them money. Even before Direct File became a reality. (01:56–02:03)
CLAIM
Asserts that Direct File was expected to save taxpayers $23 billion annually.
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