Well, it's online, it's secure, it's easy, and it's free. So what actually happened? Did the reality of DirectFile live up to the hype? Yep. People Love direct file. 98% of taxpayers who used [Direct File] were either satisfied or very satisfied with their experience. 98%. People liked it better than ice cream. Look it up. And once it was fully operational, Direct File was projected to save taxpayers $23 billion a year, not to mention hours of hassle. (01:42–01:51)
CLAIM
Asserts that 98% of Direct File users were satisfied or very satisfied.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
