We do because of some scandals that happened about 15 years ago. And so what we're doing is making it easier. Our system of scheduling has been outdated for 30 years. We're working with a new scheduling program that actually helps and lets the veteran have more control over their own scheduling. by having it something they can do electronically. This is something the community's been doing for years. We're just catching up to that and we're going to continue to make it easier. (03:03–03:16)
CLAIM
Asserts that the VA is implementing a new scheduling program to give veterans more control.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
