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Chris Pappas: “We need more counselors and support staff in order to get to…”

Featuring: Chris Pappas, Democratic | U.S. House New Hampshire, 1st Congressional District

'They're Missing The Mark 45% Of The Time': Derrick Van Orden Challenges Need For Degree In VA Work

Published August 7, 2025 | Video Starts at 09:09

So in addition to rebalancing caseloads and having better internal controls and providing the best training possible, it's clear this is an issue where we need more people, We need more counselors and support staff in order to get to those ratios that are acceptable so that veterans aren't waiting far too long and are getting the help that they deserve. So I know I want to work with you on that to help get you the support that you need and deserve there. (09:09–09:18)

CLAIM

Asserts that more counselors and support staff are needed to improve service ratios for veterans.

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Chris Pappas

“Progress was made in part by making sure that ratios were in a much more acceptable place than they previously had been in San Diego.”
'They're Missing The Mark 45% Of The Time': Derrick Van Orden Challenges Need For Degree In VA Work | Uploaded August 7, 2025 | 01:21-01:30
“You can't fully get there nationally and address those ratios without the additional people that you indicated you need for the program.”
'They're Missing The Mark 45% Of The Time': Derrick Van Orden Challenges Need For Degree In VA Work | Uploaded August 7, 2025 | 01:37-01:45
“Enrollments increase since the passage of [PACT], obviously staffing became a challenge and didn't keep pace.”
'They're Missing The Mark 45% Of The Time': Derrick Van Orden Challenges Need For Degree In VA Work | Uploaded August 7, 2025 | 01:47-01:56
“Ensuring that the increased number of veterans that are moving through this program get the help they need.”
'They're Missing The Mark 45% Of The Time': Derrick Van Orden Challenges Need For Degree In VA Work | Uploaded August 7, 2025 | 09:53-09:59