If you don't have the right advocate or the right point of contact, sometimes people begin planning for you. No communication so that you understand how you get the best supports, the scheduling for the supports and services. So We've got to work with Elwyn extremely closely and we've got to redefine to a certain degree that intersection between the services being provided along with the parents. And we have to do things that are convenient for parents and not just convenient for the providers. And with all due respect, I don't say that as a parent from the outside looking in. (04:47–05:01)
CLAIM
Asserts need to closely work with Elwyn and redefine service provision for parents.
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