Brian Fitzpatrick: “Paper returns could sit for weeks without being processed.”

“It goes without saying that for too long outdated technology at the IRS has created delays and frustration for so many American taxpayers. Our offices across America are oftentimes a go between between those very frustrated taxpayers and, and the agency. Paper returns could sit for weeks without being processed. With slow refunds create errors that oftentimes require very time consuming corrections that many of our constituent service staff have to help our constituents navigate.” (00:29–00:33)

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.