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Amy Gleason: “There was a massive increase of new people collecting data…”

Featuring: Amy Gleason, Acting Administrator, United States Department of Government Efficiency | National

Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service

Published July 13, 2021 | Video Starts at 18:13

Then there were so many new senders to public health. Instead of just hospitals and doctor's offices, there were these drive up testing centers, nursing homes were testing their staff, … There was a massive increase of new people collecting data and reporting data to public health. … things change over time. You need to be able to rapidly get out the changes so that you get the data that you need. (18:13–18:23)

CLAIM

Asserts that there was a significant increase in data collection and reporting entities during the pandemic.

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.

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Amy Gleason

“We took that data from 0% in March to 99% of the hospitals reporting the required data elements every single day.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 25:24-25:32
“The US Digital Service, or USDS, is a group of technologists from diverse backgrounds that work across the federal government to transform…”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 05:13-05:24
“These are mainly people from the private sector that come in for tours of civic duty.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 05:23-05:29
“You can come for anywhere from a few months to up to four years maximum.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 05:28-05:34
“Through Covid, we've actually also been able to work with states, which is a new experience working at the local level.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 05:43-05:49
“Our mission is really to do the greatest good for the greatest number of people in the greatest need.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 05:49-05:54
“We use these small responsive groups of designers, engineers, product managers and bureaucracy specialists to really work with and empower…”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 05:54-06:09
“On March 12th of 2020, I got detailed over to Dr. Birx's team on the White House Task Force.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 11:34-11:41
“Dr. Birx had us do in the White House Task force is really to create a team of people and a common place to put the data.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 11:37-12:49
“In the beginning, mostly every federal agency and then all the states and counties all were keeping their own counts.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 12:19-12:27
“You could get one set of counts from the White House and a different set from the CDC and a different set from HHS.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 12:27-12:34
“It ended up being called HHS Protect, which is a platform where all of the COVID data could come in together.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 12:49-12:56
“We actually brought in subject matter experts from across the federal government to work together side by side every day on the data.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 13:17-13:26
“Project Greenlight took in data like case data, lab data, hospital data, supply tracking data, and staffing needs.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 14:16-14:31
“A team of data specialists would reach out to hospitals or state or local health departments to find out the local ground truth.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 14:30-14:54
“Requests would get funneled into the federal system that manages when states have needs.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 14:57-15:04
“We actually did what U.S. Digital Service calls a discovery sprint last May of 2020.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 16:32-16:38
“We traveled around the country last May and June when everybody else was staying home.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 17:03-17:09
“Public health usually doesn't get negative results, but it was important to get both positive and negative results reported.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 17:36-17:46
“The systems that were in place were fine for everyday average public health needs but overwhelmed by the pandemic.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 17:53-17:59
“We are working on helping to improve that process and make reporting easier in a more complete and accurate way.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 18:38-18:58
“The process to add new entrants into healthcare and public health is not a very easy one.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 19:44-19:51
“There were point to point interfaces from everybody to public health.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 19:52-19:57
“There were new reporting requirements all the time and things changing.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 20:11-20:16
“It became really important to give a lot of examples and to do FAQs and webinars.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 20:39-20:45
“Electronic lab reporting led to faster public health reporting but with less detail.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 21:24-21:33
“In March 2020, we didn't have any data on how the hospitals were doing.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 24:43-24:51
“The PRIME project is Pandemic ready interoperable modernization effort.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 26:13-26:27
“Simple Report is a web-based tool free to anyone doing any kind of testing for Covid.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 26:33-26:42
“Report Stream is a data hub free to senders and states.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 27:12-27:21
“Healthcare moves pretty slowly in general for healthcare interoperability.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 28:08-28:13
“This allows people that are ready to start sending in FHIR and people that are newer need help to still send in a CSV.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 28:13-28:21
“The health department gets it in the format that they want on the other side, whether that's FHIR, HL7 or CSV.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 28:21-28:27
“In the past, you know, we've done a lot of everybody move to this version of HL7 and then five to seven years later, it's like we finally…”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 28:32-28:43
“The third part of that project is called Data Automation, which is really providing technical assistance to the different centers and the…”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 28:45-28:54
“I would make sure that every patient always has access to their information and that they're in control of where it goes in the system.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 29:54-30:03
“The patient record actually is at the patient.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 30:05-30:09
“Our usds.gov website is the United States Digital Service website.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 30:58-31:03
“The Simple Report has a site simplereport.gov and the Report Stream product has a website that's reportstream.cdc.gov.”
Tell Me Where IT Hurts: Amy Gleason, a project lead at US Digital Service | Uploaded July 13, 2021 | 31:07-31:18