And if you were only getting 10 cases of something or one case of something a week, it was fine. But when they started getting thousands and thousands of cases and lab tests coming in, the Public health usually doesn't get negative results, but it was important to get both positive and negative results reported. And so just the sheer volume overwhelmed the systems and the processes that they used. Then there were so many new senders to public health. (17:36–17:46)
CLAIM
Asserts the importance of reporting both positive and negative test results during the pandemic.
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