In doing so, they reduced the number of calls they had to deal with by 20%. Where this was in Eugene, Oregon. And what they saw is that Of the 24,000 mental health calls, that new approach was able to deal with all but 311 without police assistance. for the 311. They needed police assistance. They called. That's the same approach we would take where we stopped saying cops have to be the first person to pick up … (33:59–34:08)
CLAIM
Asserts that Eugene, Oregon's approach handled 23,689 out of 24,000 mental health calls without police.
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