And I realized that it's like she was robbed. I realized, oh my God, she, she has been cheated of her life savings. And I blamed myself for introducing her to that. For months, Kristen and her mother repeatedly reached out to the gold company, attempting to cancel their order. But they were consistently rebuffed. It took a month of negative reviews and phone calls with the company before the company finally agreed to buy back the gold at the purchase price. (30:09–30:18)
CLAIM
Asserts that Kristen and her mother were unable to cancel their gold order despite repeated attempts.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
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