No, but there were incursions, loss of separation. So that's the first thing we saw. The data was going in the wrong direction. We saw Runway incursions. And then I had complaints from pilots. The airline's pilots were saying, hey, faa, I'm having different experiences with the controller. They're not responding to me as quickly. They seem stressed. Or they would say, the controllers and pilots use very specific language. The language that they're using, the controller was using was getting sloppy. (10:36–10:47)
CLAIM
Asserts that pilots reported controllers were not responding quickly and seemed stressed.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
