We also see more complaints from pilots that are saying, hey, I'm getting a lack of responsiveness from the controller, or the controller seems stressed or they're not using the right language that controllers are supposed to use. Those Complaints from pilots... have also increased. So we look at that in total and say this is going in the wrong direction. What tools Do I have to deploy to make sure we can keep the flying public safe? (04:13–04:27)
CLAIM
Asserts that complaints from pilots have increased.
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