So in the meantime, how is the CFPB working to encourage a supervisory culture that rewards self identification, self correction and good faith cooperation? Well, one of the things that we do is We reach out early and often if we see something that's either predominate in the customer complaint portal or if we are seeing it in the news. We reached out to Bilt when we felt that they were not making payments on behalf of the as a new credit card. We ensured that they were going to then work to fix the problem. (03:15–03:24)
CLAIM
Asserts that the CFPB proactively addresses issues seen in customer complaints or news.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
