For instance, DNR staff as a service agency that has a call center. Most of those folks were off. They were working from home. They weren't doing things during the shutdown. We could have taken some of those people, trained them for... a week's worth of training, we could have trained them to answer those phone calls and process that process. It just was atrocious the way that went down. And I think that people, as I'm out in the community and going to the local fairs and the county fairs and the local small town fun fest stuff, they bring that up. (22:54–23:03)
CLAIM
Asserts that staff from other agencies could have been trained to assist with unemployment insurance calls.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
