You know, I'm proud of a lot of things they're doing because we're trying to make sure we're getting ahead of it. You may know that We instituted many changes beginning last summer, I believe, you know, June, July, in terms of some of the information and the training systems that have been put in place. and also how things are going to get reported. So you know, Bob, I want to make sure when I get back to you, I can have all the information available from that investigation. (16:44–16:56)
CLAIM
Claims changes were made to information and training systems starting in June or July.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
