And the kinds of changes that we're seeing are not helping us. A lot of them are hurting us. Today. I was just talking about the fact that If you have Social Security and you want to call because your checks got lost in the mail or didn't arrive or something happened, they're not allowed to answer the phones anymore. They don't want to actually have phone service. And so for a senior who's just trying to get the money she needs to buy her groceries, to pay for her medication, to pay for her rent or anything she needs, she's having trouble. (00:26–00:36)
CLAIM
Asserts that Social Security offices are not allowed to answer phones for inquiries about checks.
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