And I just want you to think about how many elderly patients who suffered a stroke can then go home and deal with sitting on hold with customer service and submitting letters in the appeals process. And It took over a year for United Health to finally pay [for the hospitalization]. Mr. Hemsley, if a patient's physician has determined that their patient should be in the hospital After a stroke. Why would UnitedHealth decline that care? I'm not familiar. (02:46–02:51)
CLAIM
Asserts that United Health delayed payment for over a year.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
