When I first took office four years ago, I inherited a system that can only be described as a real mess. Crime was up, ridership was down, customer satisfaction was down, fare evasion was up, homelessness was up [when I took office]. So we're looking at all these factors and we knew we had a lot of work to do to roll up our sleeves and get started. (01:23–01:33)
CLAIM
Asserts that crime, fare evasion, and homelessness were up, while ridership and customer satisfaction were down when she took office.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
