And in the past, our commonwealth, let's be frank, hasn't always done right by our workers when they're facing that moment of need. When the pandemic hit, our unemployment compensation system failed them. Before I took office, there was a backlog of 40,000 unaddressed unemployment claims from the peak of the pandemic. 40,000. And at the same time, when folks who were in need picked up the phone to call the unemployment compensation office, they had to reach out, on average, more than 12 times just to get someone on the phone. (08:03–08:13)
CLAIM
Asserts that there was a backlog of 40,000 unaddressed unemployment claims before taking office.
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