And you know, what are the biggest barriers from, from the next level of success when you're back here next year? Of course. Okay, here, here's where I'll get in trouble. The biggest barriers I found is There are some people who are wedded to a broken system [at the VA]. They like the way it was. And I'm saying that in general, I'm not going to be specific, but in general, there's a lot of people who have become used to the VA being bureaucratic and non responsive. (01:55–02:06)
CLAIM
Asserts that some individuals are resistant to change within the VA system.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
