And then they took over and it went down into the 30s, 20s and 40s, but it went down at one point to 28 or 29%, which is terrible. They gave away choice and accountability. Choice meaning you have the way to, as a veteran, you can go and you can choose who your doctor is, et cetera, et cetera. They gave that up. (12:15–12:19)
CLAIM
Asserts that choice and accountability were removed from the VA system.
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