You're probably a colonel or something. You got it? Yes, I was. Okay, there you go. So this is your senior enlisted advisor to the incoming colonel. Your command is broken and it needs to be fixed. And it won't be fixed until you hold people accountable like you would in the military. The Veterans Affairs Administration has to stop acting on a long series of suggestions. (03:58–04:03)
CLAIM
Asserts that the Veterans Affairs Administration is dysfunctional and requires fixing.
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