VBA failed to include staff that had required technical expertise to develop performance work statements which outlined the necessary steps to complete the platform development and therefore drive contract requirements. Further. The OIG specifically mentioned that The initial contract requirements were unclear or unrealistic. This report highlighted the lack of accountability of leadership at the VA and the design flaws that will continue to cost the American taxpayer hundreds of millions of dollars. (02:09–02:16)
CLAIM
Asserts that the initial contract requirements for the Digital GI Bill project were unclear or unrealistic.
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