And if that works, you could use AI to look for fraud in Medicare, Medicaid, and other programs. How about durable equipment fraud that you read about so often? You could use AI for that. Right now, There's been an experiment...when you called the IRS during this tax season, there's a very good chance the individual you were talking to was a chat GPT. a chat computer and my understanding is the satisfaction was higher with talking to the AI because it stayed on the phone with you longer and would work through helping you fill out your form. (32:54–33:07)
CLAIM
Asserts that the IRS used AI chatbots during the tax season to assist callers.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
