… you sit on hold, and you sit on hold, then you get to someone, talk to someone who may not have the specialty, may not understand what you're asking. So There's been an experiment. I got to give the IRS credit on this one. It's a small experiment. They did it last tax season, this tax season, for a small portion, when you called, you were actually talking to a chat AI. But think about the experiment that they agreed to do and where this may take us. (13:32–13:46)
CLAIM
Asserts that the IRS conducted an experiment using chat AI for customer service during tax seasons.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
