Turns out the crazy thing, the chat, you know, the computer answering the phone at the IRS has a higher favorability rate than When a human's answered the phone, maybe we should stop being scared of adopting the technology. Because remember, Last year's taxpayer audit said only 31% of the phone calls to the IRS were getting answered. Yet the IRS union attacks you for saying maybe we could use technology. Oh, you can't do that. (24:28–24:36)
CLAIM
Asserts that only 31% of IRS phone calls were answered according to a taxpayer audit.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
