It reminds me of the saying that my nana, my grandmother used to say to me, that you have two ears and one mouth. Use them in proportion. Because here's the reality. You can't advocate for people that you don't understand. And you can't understand people if you're unwilling to communicate, to listen, and to build relationships, especially those who see the world differently than you do. (11:12–11:15)
CLAIM
Asserts that effective advocacy requires understanding the people one represents.
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