Increasing workloads with limited staff inevitably results in higher levels of stress and burnout. This is causing problems for workers, applicants and beneficiaries, leading to higher turnover, backlogs and delays. SSA used to be ranked one of the best places to work and now ranks at the bottom. So, Commissioner, you made reference earlier to this, but I wanted you to highlight it again or add to it. How are you engaging SSA employees? (04:54–05:02)
CLAIM
Asserts that SSA's workplace ranking has fallen from one of the best to the bottom.
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