It's clear to me these employees are hardworking, dedicated people who, they're excited to be part of the technological innovation that you want to bring to ultimately increase their efficiency and their ability to do their job. And I love that we're seeing good numbers on this, and it's something that we'll always be willing to work closely with. You happy that the IRS is prioritizing customer service and timeliness in the process of returns this season? Can you speak to how you are simultaneously incentivizing the number of claims processed and ensuring the accuracy of those claims being processed? (00:22–00:29)
CLAIM
Asserts that there are positive results from the technological innovations at the IRS.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
