Andy Beshear: “Since IT launched nearly four years ago, the 988 Lifeline…”

“But these schedule changes will help licensing staff transition to the new system while continuing to … Since IT launched nearly four years ago, the 988 Lifeline has fielded 265,000 calls, texts and chats from Kentuckians. … line entirely. We made a significant improvement in those wait times just last month. Average walk in times were just 14 minutes. That's down from 49 minutes at our worst.” (27:38–27:52)

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.