Amy Pechacek: “This first step towards modernization since the enactment of…”

“I know one of the things we've learned throughout the past year during the pandemic is that our antiquated system and mainframe really restricts the call center hours that folks are able to call and ask questions about their claims. So This first step towards modernization since the enactment of Act 4 is going to be that 24 7, 365 call center availability. where individuals will be able to get real time information and updates on the status of their claim. So we're really excited about that.” (01:54–02:04)

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